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Our dedicated claims team are here to help you through the claims process, manage the claim efficiently with your Insurer, and have your claim finalised as quickly as possible.

We do this by:

  • Listening to the circumstances of your loss and advising you regarding the policy coverage.​

  • Advising you regarding claims procedures and documentation required.

  • Lodging your claim with your Insurer.

  • Monitoring the assessment of your claim.

  • Keeping you up to date with the progress of your claim from start to finish.

  • Negotiating a settlement with the Insurer where required to ensure the best possible outcome.


All losses, damages or events that may result in a claim (other than worker’s compensation claims) are to be reported as soon as practicable after the event either using the form below or by contacting our Claims Manager, Jemma on 08 9786 5242 with the following information:

  • Description of incident

  • Date and time

  • Location where circumstances originated

  • Estimate of loss

  • Action being taken to minimise loss

  • Loss minimisation

  • Action should be immediately taken to protect property from further damage but no action should be taken to repair damage until instructed by your authorised representative or the loss adjusters.

Once the initial report has been completed you may need to:

  • Complete relevant claim forms as required.

  • Arrange quotations for repair or replacement

  • Report any theft of property to your local police station


Please complete this Claims Report and our Claims Manager will be in touch for further details.

Upload File
Upload File

Thank you for submitting this initial claims form, we'll be in touch soon for additional information.

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